Will you really help me get back information?
Yep and anything else lost on your drive that you would like recovered.
Will you share my data/information with others?
No. Absolutely not.
How much of my information will you see during your recovery?
This really depends on the type of recovery. In order to verify if we could actually recover the files we may need open a file or two.
How do I get my data back?
We will return your information on DVDs unless you are wanting an external hard drive.
Will you give me back my original drive?
We can do this but we don’t recommend it. You do have the option of having us destroy the hard drive and turning it into complete scrap metal. There is no telling how much longer the drive will last you. Chances are if you do hire us to recover your information it was pretty much on it’s last leg.
Can I pay a rush fee?
What if you can’t recover my information, Do I still need to pay?
Yes. We put time into diagnosing the issues so the deposit go towards that process.
How long does a recovery take?
Several factors play into the time required to diagnose, repair, and successfully recover a customer’s data. The level of damage and proper sourcing of spare internal parts and repair of micro-circuitry are the three main concerns and the time to recover can vary from a few days to weeks and in extreme cases even months.
Can you guarantee that I can get my information?
Nothing is a for sure. We will do our absolute best.
How long will you keep my data?
30 days. This should be enough time to recover and send you your information.
Check our section on this topic.